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Our policy lasts 10 days after the item has been received. If you have any issues after this time line unfortunately we can not help you out in any way. If an issue is brought up before this timeline, email us at grizzledshop.com and we can sort it out.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org, then send us a picture of the error with the item. We will then get a new one shipped out to you.
Refunds (if applicable)
If you have any issues with your item that would cause a refund please email us a email@example.com. We will then discuss the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.